Cancellation Policy
At Opulent Fuels Services Private Limited, we understand that sometimes plans change. Please read our Cancellation Policy carefully before placing an order.
1. Order Cancellation by Customer
- Orders can be cancelled within 24 hours of placing the order.
- Cancellation requests must be submitted through our Contact Us page or official communication channel.
- Once an order has been processed, packed, or shipped, it cannot be cancelled.
2. Customized & Handcrafted Products
- Customized, made-to-order, or handcrafted products cannot be cancelled once the order is confirmed.
- These products are specially prepared as per customer requirements and involve artisan resources.
3. Cancellation by Company
Opulent Fuels Services Private Limited reserves the right to cancel an order in the following cases:
- Product unavailability
- Incorrect pricing or product information
- Payment failure or suspected fraudulent activity
- Incomplete or incorrect customer details
In such cases, the customer will be notified and a full refund (if paid) will be initiated.
4. Refund After Cancellation
- If an order is cancelled within the allowed time, the refund will be processed to the original mode of payment.
- Refund processing may take 7–10 business days, depending on the payment provider.
5. Shipping Charges
- Shipping charges (if applicable) are non-refundable once the order has been shipped.
6. Policy Updates
Opulent Fuels Services Private Limited reserves the right to modify this Cancellation Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
7. Contact Us
For cancellation-related queries, please contact us through the Contact Us page on our website.